Help Center

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Email Support

Get help from our support team

Having issues with your subscription, watermarks, or features? Email us directly.

support@emotemaker.ai

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Common Issues & Solutions

Subscription Issues

I paid but watermarks are still showing

1. Wait 1-2 minutes for the payment to process
2. Refresh your dashboard
3. Check your status at the top of this page
4. If issue persists, email support@emotemaker.ai

I'm being redirected to the subscription page

This usually happens when your subscription status hasn't updated yet. Try signing out and signing back in, or contact support if the issue persists.

Animation Features

I can't animate my emotes

Animation uses credits. Make sure you have enough:
35 credits for a 5-second clip, 70 for 10 seconds.
The exact cost is shown before you animate.

Credits

How do credits work?

• 5 credits for a static emote (6 with a reference image)
• 35 credits to animate an emote for 5 seconds, 70 for 10 seconds
• Credits never expire
• Subscription plans include monthly credits

Still need help?

Our support team is ready to assist you with any issues